At RocksMan, we deal in natural gemstones where each piece is unique. By placing an order, you agree to the terms outlined below.

  1. Returns Eligibility
    • Returns are accepted within 7 days of delivery.
    • Items must be unused, unaltered, and in original condition.
    • The gemstone must be returned with all original packaging, certificates, and documentation (if applicable).
  2. Non-Returnable Items
    The following items are not eligible for return or refund:
    • Custom-cut or specially sourced gemstones
    • Items marked as final sale
    • Stones that have been set, altered, or damaged after delivery
    • Certifications issued upon customer request (see Section 8)
  3. No Change of Mind Policy
    • Returns or refunds due to change of mind are not accepted.
    • All sales are considered final unless the item does not match the description provided.
  4. Refund Process
    • Once the returned item is received and inspected, we will notify you of the approval or rejection.
    • If approved, refunds will be processed within 5–10 business days.
    • Refunds will be issued via the original payment method.
  5. Return Shipping
    • The customer is responsible for all return shipping costs.
    • Returns must be shipped using a secure, trackable, and fully insured service.
    • We are not responsible for items lost or damaged during return transit.
  6. Exchanges
    • Exchanges are accepted for items of equal or higher value.
    • Any price difference must be paid by the customer.
  7. Damaged or Incorrect Items
    • If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.
    • A valid unboxing video (as per Section 9) is required.
    • Upon verification, we will offer a replacement or full refund at no additional cost.
  8. Certification Policy
    • Certifications arranged upon customer request are non-refundable under any circumstances.
    • Certification costs are considered a service expense and cannot be reversed once completed.
    • Different gemological laboratories may use their own grading standards and terminology.
    • Any statements regarding color, origin, or treatment are professional opinions of the issuing gemologist.
    • Different laboratories may have varying opinions, and such differences do not qualify as a reason for return or refund.
  9. Unboxing & Proof of Delivery (Mandatory)
    • Customers must record a clear, continuous video while opening the parcel.
    • The video must show:
    • The sealed package with shipping label visible
    • The entire unboxing process without cuts
    • The contents clearly upon opening
    • This video is required as proof for:
    • Missing items
    • Incorrect items
    • Transit damage
    • No claims will be accepted without a proper unboxing video.
  10. Lost or Stolen Packages
    • Once the package is handed over to the shipping carrier, RocksMan is not responsible for delays, loss, or theft.
    • If a package is marked as delivered but not received, the customer must contact the shipping carrier directly.
    • We will assist in the claims process if required, but final responsibility lies with the courier service.
  11. Contact Information
    For any inquiries regarding returns or refunds, please contact:
    • Email: sales@rocksman.com

Need help?

Contact us at “sales@rocksman.com” for questions related to refunds and returns.